Refund policy
Last Updated: March 2026
Welcome to ShopNest24.com. We appreciate your trust in our products and services. At ShopNest24, we strive to provide high-quality Home, Garden, and Kitchen products that make everyday life easier and more comfortable. However, we understand that sometimes a product may not meet your expectations or may arrive damaged.
This Return and Refund Policy explains the rules and procedures for returning products purchased from ShopNest24.com and requesting refunds or replacements.
By placing an order with ShopNest24.com, you agree to the terms described in this policy.
1. Our Commitment to Customer Satisfaction
Customer satisfaction is our top priority. We work hard to ensure that all products sold on ShopNest24.com meet our quality standards. Our goal is to provide reliable and useful home, garden, and kitchen items that improve your everyday lifestyle.
Despite our efforts, there may be situations where customers need to return or exchange products. In such cases, our return and refund policy ensures a fair and transparent process for both customers and our business.
2. Eligibility for Returns
You may request a return under the following circumstances:
Damaged or Defective Products
If your product arrives damaged, broken, or defective, you are eligible to request a return or replacement.
Wrong Product Received
If you receive an item that is different from the one you ordered, you may request a return or exchange.
Missing Parts or Accessories
If your order arrives incomplete or missing essential parts, you can contact us for assistance.
Product Not as Described
If the product you receive significantly differs from the description shown on our website, you may request a return.
To qualify for a return, the request must be submitted within the allowed return window mentioned below.
3. Return Time Frame
Customers must request a return within 7 days of receiving the product.
If more than 7 days have passed since the delivery date, unfortunately we may not be able to process a return or refund request.
We encourage customers to inspect their orders immediately upon delivery.
4. Conditions for Returning Products
To be eligible for a return, the following conditions must be met:
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The item must be unused and in the same condition as received.
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The product must be returned in its original packaging.
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All tags, accessories, manuals, and parts must be included.
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Proof of purchase (order confirmation or receipt) must be provided.
Products that show signs of use, damage caused by customers, or missing components may not qualify for a refund.
5. Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or operational reasons.
These may include:
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Used kitchen products
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Items damaged due to misuse
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Products returned without original packaging
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Clearance or special sale items (if specified)
ShopNest24 reserves the right to refuse a return if the product does not meet the return conditions.
6. How to Request a Return
To start a return request, please follow these steps:
Step 1 – Contact Customer Support
Email us at:
Email: shopnest024@gmail.com
Provide the following information:
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Your full name
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Order number
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Product name
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Reason for return
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Photos of the product (if damaged or defective)
Step 2 – Return Approval
Our support team will review your request and respond within 24–48 business hours.
If your request is approved, we will provide instructions for returning the product.
Step 3 – Ship the Product Back
After receiving approval, securely pack the product and send it to the return address provided by our support team.
Customers may be responsible for return shipping costs unless the return is due to our mistake.
7. Return Shipping Policy
Return shipping responsibility depends on the reason for the return.
ShopNest24 Pays for Return Shipping
We will cover the return shipping cost if:
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The product is defective
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The item arrived damaged
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The wrong product was sent
Customer Pays for Return Shipping
Customers may need to pay return shipping if:
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The item is no longer needed
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The customer ordered the wrong product
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The product was ordered by mistake
Shipping costs are generally non-refundable.
8. Refund Process
Once we receive your returned item, our team will inspect it carefully.
After inspection, we will notify you about the approval or rejection of your refund.
Approved Refunds
If your refund is approved:
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The refund will be processed within 5–10 business days
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The amount will be returned through the original payment method
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account again
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Contact your payment provider
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Contact your bank
If you still have not received the refund, please contact us at:
9. Replacement Policy
In many cases, customers prefer a replacement instead of a refund.
ShopNest24 may offer a replacement if:
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The product arrived damaged
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The item is defective
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The wrong item was delivered
Replacement products will be shipped after the returned item is received and verified.
10. Order Cancellation Policy
Customers may cancel orders before the product is shipped.
If the order has already been shipped, it cannot be canceled but may still be eligible for return after delivery.
To request cancellation, contact us immediately at:
11. Damaged Packages During Shipping
If your package arrives visibly damaged:
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Take clear photos of the package and product.
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Contact our support team immediately.
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Provide your order number and details.
We will investigate the issue and provide a suitable solution such as replacement or refund.
12. Refund Processing Time
Refund processing time may vary depending on your payment method.
Typical processing times:
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UPI / Wallet Payments: 3–5 business days
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Debit / Credit Cards: 5–10 business days
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Net Banking: 5–7 business days
Delays may occur due to bank processing times.
13. Fraud Prevention
ShopNest24 maintains strict policies to prevent fraudulent returns.
Returns may be denied if:
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False damage claims are made
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The product has been intentionally damaged
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The returned product does not match the original order
We reserve the right to take appropriate action in such cases.
14. Changes to This Policy
ShopNest24 reserves the right to modify or update this Return and Refund Policy at any time.
Changes may be made to improve customer service or comply with legal requirements.
Customers are encouraged to review this policy periodically when shopping on ShopNest24.com.
15. Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
Website: ShopNest24.com
Email: shopnest024@gmail.com
Phone: 7098691201
Business Address:
Vill – Haripur
P.O – Haripur Chhitka
P.S – Tehatta
Pin – 741163
India
Final Note
At ShopNest24, we believe in building long-term relationships with our customers by offering reliable home, garden, and kitchen products along with transparent policies and customer support.
Your satisfaction is extremely important to us, and we are always here to help resolve any issues related to your orders.